Dear Annie, Thank you very much for your feedback.
We are sorry to see that you are not as happy about your purchase as we would like you to be.
1. PLANTER - Each product page has the detailed planter description about planter size, materials, etc. These planters are made from the highest quality and toxins free plastic. Made by Lechuza in Germany, shatterproof, 100% recyclable plastic. Planters have the built in sub-irrigation system that creates a perfect environment for your plant and drastically lowers watering frequency (water your plant 3 times less often in comparison to regular pots).
Here is the link to our post where you can learn when and how to use the self-watering feature of your Lechuza planter. https://help.mycityplants.com/hc/en-us/articles/115001854271-How-To-Use-Self-Watering-Feature
2. PLANT - Snake plant is the succulent, and it is very important to make sure the soil is VERY dry before you water your plant.
Please contact us right away if you have any questions at firstname.lastname@example.org
. We are always here to help!
Note: Keep your plants away from the ac/heat source, and rotate them frequently to provide an even light exposure to all sides. Green Regards!