Delivery & Returns

Where we Deliver Plants

We deliver plants to the Five Boroughs (Manhattan, Brooklyn, Queens, the Bronx, Staten Island), and select cities in New Jersey (Jersey City, Union City, Edgewater, Weehawken, West New York, Guttenberg, Hoboken, Fort Lee).

White Glove Delivery

We hand deliver plants in NYC on Tuesdays, Thursdays between 7 am and 6 pm; Saturdays between 7 am and 3 pm.

Plant orders must be placed at least 2 business days prior.

Note: For large orders, please order 5 days in advance to ensure availability.

To make sure to keep you and our delivery team safe, we will not deliver plants inside of your apartment/office.

All deliveries will be left at the lobby with the doorman or at the delivery designated area in your building.

Delivery Fee

For our white glove delivery service, we charge the following fee for your entire order, based on your location:

Delivery Area Price Per Order
Long Island City $14.95
Manhattan, Queens, Brooklyn $19.95
Bronx & New Jersey (Jersey City, Edgewater, Weehawken, West New York, Guttenberg, Hoboken, Fort Lee) $39.95
Staten Island $44.95

Potted Plants Returns

Before you buy a plant from us please note:

Plants are living things, so we cannot 100% guarantee any plant will thrive in your space.

We work hard to choose the healthiest plants and give you everything you need to succeed — including detailed care instructions.

But once the plant is delivered to you, we cannot be responsible for its behavior. If you see any signs of distress, please contact us right away, so we can help you.

Above all, make sure you’re ready for plant parenthood. Your plant relies on you to give it healthy living conditions. We’re here to help — and provide answers to your questions — but, at the end of the day, you’re the plant’s guardian. And your plant can’t survive without your love and care.

When choosing a plant, you can also use our Home Plant Guide, Office Plant Guide, or Plant Light Guide — to make sure you’re choosing the plant that’s right for your space.


The Our Fault Guarantee

While you are responsible for your plant, if it arrives damaged in anyway, we will of course replace it free of charge. We ask that you contact us quickly (within 24 hours), so we can get you your new plant right away.

Request replacement by completing this form.

The 7-Day Trial Period

If you decide the plant you have chosen isn’t right, no problem. Contact us in the first 7 days to schedule a pickup with us. We only ask a $40 restocking fee per plant to partially offset our cost. Refund will be issued once plants are returned to us. We do not refund original delivery charges.  

Note: we’re always here to help you when choosing a plant, so you can feel confident in your purchase from the outset. Contact us to make sure you’re choosing the best plant for your space.

REPLACEMENTS & EXCHANGES

Anytime after your 7-day trial period, you can exchange your plant for a different one. (If you do your best but your plant doesn’t make it, you can also replace your plant and keep your existing planter.)

We’ll bring the new plant for your existing planter, pick up the old plant, and give you 40% off the new plant of your choice.

Delivery, pick up fees, and sales tax (if in New York) will apply. Fees vary depending on your location. (Contact us if you have any questions.)

If you’d like to request a replacement, use this form to begin the process.

Canceling Your Order

Cancel your order before your delivery date to get a full refund. (If you cancel on the day of delivery, we’ll give you a refund minus a $40 restocking fee per plant.)

Contact us to start your cancellation request.

Substitutions

Rarely, substitutions of plants are necessary due to weather limitations or stock availability. In these rare circumstances, we’ll contact you to find an appropriate alternative that is of equal or higher value.

For answers to frequently asked questions, visit our FAQ page.

If you have any special requests for your order, please contact us.


Planters Returns

Planters may be returned up to 30 days from date of purchase.

Purchaser is responsible for return shipping costs. Shipping fees are non-refundable.

Returns of used items will not be accepted.

You can fill out the return form here.

Reviews

Let customers speak for us

397 reviews
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New Plants
Dear Roberta,. Thank you for choosing My City Plants and for taking the time to write your feedback. I hope your furry babies are gentle and will get bored of checking out plants fast :) Please reach out to us anytime if you have any questions or concerns. Green Luck!
Five stars
Dear Alexsis, Thank you for taking the time to provide your feedback. We are so happy you like your new plant. Woohoo! If you have any questions about Bigggie, reach out to us at any time. We are always here to help!
Dear Alexsis, Thank you for your feedback. Your plant will be so happy growing in this nutritious potting mix. Please reach out to us if you ever have any questions.
Dear Jody, Thank you for your 5 starts review. It means so much to us that you are happy with your purchase and our service. Feel free to reach out if you have any questions.
Dear Sharon, Thank you for another 5 stars review. We are grateful for the pleasure of serving you and meeting your plant needs. :)