Delivery & Returns

Where we Deliver

We deliver to the Five Boroughs (Manhattan, Brooklyn, Queens, the Bronx, Staten Island), and select cities in New Jersey (Jersey City, Edgewater, Weehawken, West New York, Guttenberg, Hoboken, Fort Lee).

Next-Day Delivery

Place your order before 12pm EST on a weekday and get it the next day.

Choose the delivery window that’s best for you right in your cart.

Note: For large orders, order a few days in advance to ensure availability. For Monday delivery, please place order by 12pm EST on Friday. Before major holidays, please order 5 days in advance to ensure availability.

Delivery Fee

For our white glove delivery service, we charge the following fee for your entire order, based on your location:

Delivery Area Price Per Order
Long Island City $14.95
Manhattan, Queens, Brooklyn $19.95
Bronx & New Jersey (Jersey City, Edgewater, Weehawken, West New York, Guttenberg, Hoboken, Fort Lee) $39.95
Staten Island $44.95

Potted Plants Returns

Before you buy a plant from us please note:

Plants are living things, so we cannot 100% guarantee any plant will thrive in your space.

We work hard to choose the healthiest plants and give you everything you need to succeed — including detailed care instructions.

But once the plant is delivered to you, we cannot be responsible for its behavior. If you see any signs of distress, please contact us right away, so we can help you.

Above all, make sure you’re ready for plant parenthood. Your plant relies on you to give it healthy living conditions. We’re here to help — and provide answers to your questions — but, at the end of the day, you’re the plant’s guardian. And your plant can’t survive without your love and care.

When choosing a plant, you can also use our Home Plant Guide, Office Plant Guide, or Plant Light Guide — to make sure you’re choosing the plant that’s right for your space.


The Our Fault Guarantee

While you are responsible for your plant, if it arrives damaged in anyway, we will of course replace it free of charge. We ask that you contact us quickly (within 24 hours), so we can get you your new plant right away.

Request replacement by completing this form.

The 7-Day Trial Period

If you decide the plant you have chosen isn’t right, no problem. Contact us in the first 7 days to schedule a pickup with us. We only ask a $40 restocking fee per plant to partially offset our cost. Refund will be issued once plants are returned to us. We do not refund original delivery charges.  

Note: we’re always here to help you when choosing a plant, so you can feel confident in your purchase from the outset. Contact us to make sure you’re choosing the best plant for your space.

REPLACEMENTS & EXCHANGES

Anytime after your 7-day trial period, you can exchange your plant for a different one. (If you do your best but your plant doesn’t make it, you can also replace your plant and keep your existing planter.)

We’ll bring the new plant for your existing planter, pick up the old plant, and give you 40% off the new plant of your choice.

Delivery, pick up fees, and sales tax (if in New York) will apply. Fees vary depending on your location. (Contact us if you have any questions.)

If you’d like to request a replacement, use this form to begin the process.

Canceling Your Order

Cancel your order before your delivery date to get a full refund. (If you cancel on the day of delivery, we’ll give you a refund minus a $40 restocking fee per plant.)

Contact us to start your cancellation request.

Substitutions

Rarely, substitutions of plants are necessary due to weather limitations or stock availability. In these rare circumstances, we’ll contact you to find an appropriate alternative that is of equal or higher value.

For answers to frequently asked questions, visit our FAQ page.

If you have any special requests for your order, please contact us.


Planters Returns

Planters may be returned up to 30 days from date of purchase.

Purchaser is responsible for return shipping costs. Shipping fees are non-refundable.

Returns of used items will not be accepted.

You can fill out the return form here.

Reviews

Let customers speak for us

328 reviews
92%
(302)
4%
(12)
3%
(10)
1%
(3)
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(1)
Outstanding product & customer service

Juliette was amazing in her help with this order for my son. Beside the plant being gorgeous, Juliette personally made sure all went well with the delivery which was a more complicated one. I highly recommend My City Plants!!

LIVE FRAME WITH PLANTS

Dear Jisoo Sun, Thank you very much for the high rating!. It means a lot to know that you are happy with your purchase. Enjoy your living picture! Please contact us right away if you have any questions via https://mycityplants.com/pages/contact-us. We are always here to help!
Came in wonderful condition!

Love this plant! It came in wonderful condition, well packaged and on time. My only piece of feedback is that it was a bit larger than expecting and stands at a full 6 feet tall (which is fine -- we have vaulted ceilings) but when my husband sent me a picture, it was bigger than he was!

The green giant is in the house!!!! :)) Thank you very much for the high rating and your feedback. Enjoy your new green family member! Keep in mind that this guy can be very dramatic while going through the acclimation period. Yellowing/browning of some lower leaves on each crown is expected. Please contact us right away if you have any questions via https://mycityplants.com/pages/contact-us. We are always here to help! **Helpful video about how to water plants in our self-watering planters: http://bit.ly/2plQgTH
Thank yiu

Beautiful plant, efficient service ... I already ordered a second plant.
Thank you

Dear Irina, Thank YOU for choosing My City Plants, for the feedback and the high rating. It means a lot to know that you are happy with your plant and our service. Please contact us right away if you have any questions via https://mycityplants.com/pages/contact-us. We are always here to help!
Beautiful and healthy

The best plant I've ever bought hands down

Dear Jesse,

It is so great to know that you are happy with your Snake plant. Enjoy!

Thank you very much for your feedback and for choosing My City Plants.

Please contact us right away if you have any questions via https://mycityplants.com/pages/contact-us. We are always here to help!