Before you choose a plant(s) and complete your order, please read bellow about what to expect once you receive your plant(s) and about our policies.
Things to know before you buy a plant(s):
If the order is canceled by a customer 3 days before the delivery date, a customer will get a full refund. If the order is canceled by a customer 2 days before the delivery date, a customer will get a refund of 50% of the total amount. All other order cancellations are non refundable.
My City Plants is unable to cancel or change orders already in process, en route or delivered. Orders are processed immediately, and usually, cannot be changed. If you need to change an order that is not scheduled for 3rd delivery please contact us with your order number and we will do our best to accommodate your request.
Rarely, substitutions of plant or pots are necessary due to temporary weather and stock availability issues. If this is the case with a plant or planter you’ve selected, My City Plants will contact you and ensure that the style and color scheme of your choice is preserved and will only substitute items of equal or higher value.
If you have any questions about your order or a special request please contact us or call 800-581-9365.
We will do our best to accommodate your requests.
|High Light||South or southwest-facing windows. Direct sunlight.|
|Medium Light||East or West facing windows. Partial, filtered or indirect sunlight.|
|Low Light||North-facing windows. No more then 20 feet from the window. Bright fluorescent light at least 8-10 hours a day.|
Note: if you can’t read a book as it is too dark in a certain areas than it is too dark for any plant as well.
Window direction is not the only factor to understand your light situation. What is outside the window makes a big difference. Another building, large tree, etc. will block direct light and will effect lighting environment.
Want to learn more about light? Read our Light Guide.