Free Delivery For Orders Over $350

Replacement/Refund

Replacement

  • If your plant(s) or planter(s) arrive damaged, we will replace it free of charge. Notify us within 24 hours by filling up the form below and we will send a replacement asap.
  • If your plant dies within first 7 days, we will replace it free of charge.
  • If your plant dies after first 7 days but within the period of 14 days from plant delivery date, we will replace it with 30% discount off original price + delivery fee + sales tax (if in New York).
We do not offer any replacement or replacement discounts after 14 days from plant delivery date. 
Fill out the replacement form below and we will get back to you asap.

 

HTML Form Generator

 

Please know that we are always here to answer all your questions, address any concerns, and help you to understand your plant needs better. It is best to contact us right away if you have any questions or concerns.

Plant care instructions are provided with your order. Instructions can also be found in our knowledge base at   https://help.mycityplants.com

NOTE: Care instructions are just a guide lines. Each plant will behave differently depending on an air flow, temperature, and light exposure. 

Refund

If the order is canceled by the customer 3 days before the delivery date, customer will get a full refund. If the order is canceled by the customer 2 days before the delivery date, customer will get refund of 50% of the total amount. All other order cancellations are non refundable.

Order Changes and Cancellations

My City Plants is unable to cancel or change orders already in process, en route or delivered. Orders are processed immediately, and usually, cannot be changed. If you need to change an order that is not scheduled for 3rd delivery please contact us with your original order number.

Substitution

Rarely, substitutions of plant or pots are necessary due to temporary weather and stock availability issues. If this is the case with the plant or planter you’ve selected, My City Plants will contact you and ensure that the style and color scheme of your choice is preserved and will only substitute items of equal or higher value.

If you have any questions about your order or a special request please contact us or call 800-581-9365.

We will do our best to accommodate your requests.