Dear Laura, Thank you very much for your feedback.
We are sorry to see that you are not as happy about your purchase as we would like you to be.
1. PLANT - As we write on each product page, the size, shape and color of plants always varies. We also made a video that is available on each product page where we talk about how much plant’s shape and height varies and things to know about this plant before buying it.
We always reach out to our customers if there are any changes or issues with the availability. Our team has contacted your company and have spoken to someone in your office prior the delivery to make sure we can proceed to avoid any disappointments. I am sorry that this communication was not brought to your attention, and you were not aware of the current availability. Our goal is to make sure that everyone enjoys their plants and that is why we make all the efforts to keep everyone informed about what to expect.
After your order was delivered, we have learned that you were not pleased with the plant height and were not informed about height availability. As an exception, we have added the discount to your order. Also, we would gladly cancel the order with the full refund if the plant height was not working for your space at all. Cancelation was not requested. Please reach out to us at firstname.lastname@example.org
if you would like to return your plant. We will gladly take it back.
2. PLANTER - Each product page has the detailed planter description about planter size, materials, etc.
Planter: Built in sub-irrigation system (water your plant 3 times less often in comparison to regular pots). Made by Lechuza in Germany, shatterproof, 100% recyclable plastic.
These planters create the perfect environment for each plant and drastically lower watering frequency.
Here is the link to our post where you can learn when and how to use the self-watering feature of your Lechuza planter. https://help.mycityplants.com/hc/en-us/articles/115001854271-How-To-Use-Self-Watering-Feature
Please contact us right away if you have any questions at email@example.com
. We are always here to help! Note: Keep your plants away from the heat source, cold drafts, and rotate them frequently to provide an even light exposure to all sides. Green Regards!