Thank you for your feedback. I am sorry to learn that plant was not properly checked before it went out. I will definitely bring this to our team's attention.
Brown spots are just the way this plant reacts to any environmental changes, transportation and/or acclimation. We made sure to notify everyone that this is a very finicky plant and is very sensitive to temperature, light and season changes.
Web is not necessary a sign of any insect issue. It can be just a wild spider that made its home at your plant's branch while traveling from Florida to New York. :)))
Please stay in touch and contact us right away if you have any questions or concerns at email@example.com
. We are always here to help!
Note: Keep your plants away from the heat source, cold drafts, and rotate them frequently to provide an even light exposure to all sides.