Virtual Repotting Help

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premium quality plants potted in self-watering planters and hand-delivered to your doors

Book one-on-one Zoom video consultation to get professional guidance.

Let us help your plants to thrive and stay healthy! ๐Ÿ˜€ ๐ŸŒฟ

โœ… Video consultation (via Zoom) ~ 30 minutes;

โœ… Step by step guidance to ensure proper potting.

What you need for this session:

  • Plant;
  • Pot (choose a pot with drainage; 3" - 5" bigger and deeper than the original container);
  • Potting Mix (best to use porous potting mix for extra drainage);
  • Watering can;
  • Scissors;
  • Paper towels;
  • Surface cover for protection (optional);
  • Gloves (optional).



We request 12-hour notice to cancel or re-schedule consultation.

  • If you cancel a consultation with 12-hour notice, a full refund will be issued.
  • If you cancel a consultation with less than 12-hour notice, a full refund will be issued minus the $10 late cancelation fee.

Please be aware that the consultation fee for the missed appointment is non-refundable.

Need Help?

If you are not sure which plant is right for your space, book a personal video consultation with one of our plant specialists here to get professional recommendations.

Consultation fee $19.95

Have an issue with your plant? We can help with analyzing the issue, repotting process; recommend changes to plant care routine and the best treatment (if needed). Book a personal video consultation with one of our plant specialists here.

Consultation fee starts at $19.95

Need plants for your office and/or Plant Care Service? Fill up this form and we will reach out to book a video call with you. After the virtual walkthrough, we provide a detailed proposal/service quote.

Other questions? Fill up this form and we will get back to you asap.

Customer Reviews

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Let customers speak for us

476 reviews
Soil Moisture Meter
Anna Walters

Beautiful plant! Looks fantastic in my space.

Beautiful Plants

Plant arrived in beautiful, healthy condition. Thank you!


Ordered my snake plant in the Balconera planter in white. It arrived beautifully! Iโ€™ve ordered from my city plants in the past, in fact all the plants in my home are from city plants, and Iโ€™m not even a plant person, never had plants in my life, and I couldnโ€™t be happier. I love their planters, so easy to care for, and so pleasing to the eyes. And their plants are of top quality. A big Thank you to the team at my city plants, for giving me a little green in my home. ๐ŸŒน

Virtual Plant Care Help
Anna Leykekhman
Virtual Plant Care

Great experience: meeting started on time, Juliette answered all our questions very clearly. She was very polite and patient -repeated for us, to make sure we are on the same page. Juliette asked for pictures - initial and after we started to work with ponytail Palm, following recommendation after online consultation.
We will have follow up meeting.
I definitely recommend My City Plants service, including virtual consultation.
Thank you very much from us and our plants.

Dear Anna,
Thank you for taking the time to provide your feedback. It means a lot!
We have replied to your email/photos.
If you do not see our reply in your inbox, please check spam/junk folder.
Reply was sent from
Hope your plant will recover and thrive!

Indoor Potting Mix
Annie Noles

I havenโ€™t received my purchase as of today - 1-06-22. Annie Noles

Hello Annie,
Thank you again for your purchase.
Because of the holidays, there are some delays with the UPS shipping.
Please check the shipping status of your order using the tracking number we have emailed to you earlier.
We will resend the tracking number now as well.
*** If you do not see it in your inbox, check spam/junk folder.

If you have any issues, reach out to us via our CONTACT page.